Lirunex Customer Support Overview in Nigeria
Our company provides dedicated customer support services tailored for Nigerian traders. We ensure 24/7 availability via live chat, email, and phone support. Our team specializes in addressing account issues, technical queries, and trading platform assistance. Nigerian clients benefit from support aligned with West Africa Time (WAT). We assist with MetaTrader 4, MetaTrader 5, and web-based platforms.
| Support Channel | Availability | Response Time | Languages |
|---|---|---|---|
| Live Chat | 24/7 | 2-4 minutes | English, Others |
| Email Support | 24/7 | 24-48 hours | English, Others |
| Phone Support | Business Hours | Immediate | English |
We maintain support centers in Cyprus and Malaysia to cover all time zones efficiently. Nigerian traders receive priority handling for banking and regulatory questions. Our multilingual agents are trained to resolve issues quickly and professionally.
Live Chat Support Access
Initiating Live Chat Sessions
To start a live chat, click the chat icon at the lower-right corner of the Lirunex homepage. No login is required for initial inquiries. Nigerian users should select English and their country to connect with regional agents. The chat allows attachments up to 10MB for screenshots or documents. After the session, transcripts are emailed automatically for reference.
Live Chat Features and Capabilities
The live chat system includes queue management and priority routing for VIP Nigerian clients. If wait times exceed five minutes, users can request a callback. Conversations are saved for 30 days, allowing agents to review past interactions. The platform supports simultaneous multi-thread chats, screen sharing, and direct payment link generation for deposits.
- Instant support without login
- File sharing and screen sharing enabled
- Callback service during busy periods
- Automated chat transcript delivery
- Priority routing for Nigerian VIP clients
Email Communication Channels
Primary Email Addresses
Nigerian traders can contact [email protected] for general and trading inquiries. Including “Nigeria” in the subject line ensures faster routing. For account verification and document submission, use [email protected]. These channels expedite KYC processing and account-related issues with turnaround times of 12-24 hours on business days.
Email Response Procedures
Upon receiving emails, an automated confirmation is sent within 15 minutes. Nigerian inquiries are tagged for regional specialists. Each email is assigned a ticket number for tracking. Complex issues may require multiple exchanges with detailed instructions, screenshots, or video links tailored to Nigerian users.
- Automated acknowledgment within 15 minutes
- Ticket system with tracking numbers
- Dedicated Nigeria tagging for faster routing
- Detailed step-by-step written support
- Multimedia support via screenshots and videos
Telephone Support Services
Phone support is available for Nigerian traders during extended business hours aligned with West Africa Time. We offer international dialing options and scheduled callback systems. Our telephone team handles account emergencies, deposit issues, and withdrawal concerns requiring prompt response. Call recordings ensure quality and dispute resolution.
Callbacks can be requested via the client portal or live chat, with processing times of 2-4 hours on business days. Phone consultations include platform training and account reviews. Support covers mobile, desktop, and web trading applications.
- Extended WAT business hour availability
- Scheduled callbacks via client portal
- Emergency account security assistance
- Platform training via phone
- Call recordings for quality control
Nigerian-Specific Support Features
Local Banking Assistance
We advise Nigerian traders on local banking processes including deposits in Naira and withdrawals. Our partnerships with GTBank, First Bank, and Access Bank enable smooth transactions. Support agents assist with bank transfer instructions and failed payment resolution. We also provide alternative payment methods in case of banking issues.
Regulatory Compliance Support
Nigerian clients receive compliance assistance related to tax and trading regulations. Our team explains documentation requirements and international restrictions. We provide updates on Nigerian regulatory changes and offer consultation for high-volume traders requiring advanced compliance support.
| Bank | Supported Transactions | Processing Time |
|---|---|---|
| GTBank | Deposits, Withdrawals | 1-2 Business Days |
| First Bank | Deposits, Withdrawals | 1-2 Business Days |
| Access Bank | Deposits, Withdrawals | 1 Business Day |
We provide detailed instructions for Nigerian clients to avoid common banking delays. Our team stays updated on Nigerian financial regulations to ensure compliance and smooth fund transfers.
Technical Support Capabilities
Platform Technical Assistance
Our technical support aids Nigerian traders with MetaTrader 4 and 5 installation, setup, and troubleshooting. We guide through mobile app configuration for iOS and Android. Remote assistance is available after client consent to resolve complex platform errors. Technical advice includes custom indicators and automated trading setup.
Connectivity and Performance Support
Nigerian users receive support for common internet issues affecting platform performance. We recommend servers optimized for West African connections to reduce latency. VPN setup guidance and bandwidth optimization help maintain stable trading during peak hours. Our team offers alternative connection methods during outages.
- Step-by-step platform installation help
- Mobile app troubleshooting for iOS/Android
- Remote desktop support with permission
- Server recommendations for Nigeria
- VPN and bandwidth optimization advice
Account-Specific Support Services
We assist Nigerian traders with KYC verification, document uploads, and profile management. Stepwise instructions help complete verification using Nigerian IDs and utility bills. Our team advises on currency selection and account type based on trading style. Deposit and withdrawal procedures are explained with local banking timelines and fee details.
| Account Service | Description | Requirements | Timeline |
|---|---|---|---|
| KYC Verification | Document Review | Nigerian ID, Proof of Address | 24-72 hours |
| Account Upgrade | Feature Enhancement | Trading History | 12-24 hours |
| Profile Updates | Information Changes | Supporting Documents | 2-4 hours |
Account specialists provide personalized support to optimize trading experience for Nigerian clients. We ensure all document submissions meet regulatory standards and platform requirements.
Feedback and Complaint Resolution
Formal Complaint Procedures
Nigerian traders can submit complaints via the client dashboard complaints portal. Each submission receives a reference number and case manager assignment. Initial response occurs within 24 hours, with investigations completed in 5-10 business days. Escalation options to senior management are available if needed.
Satisfaction Surveys and Improvement
We regularly collect feedback from Nigerian clients through surveys and focus groups. This data informs continuous improvements in support services. Nigerian traders can participate anonymously or directly communicate with management. Quarterly reports detail implemented enhancements based on client input.
| Stage | Action | Timeline |
|---|---|---|
| Complaint Submission | Client Portal Entry | Immediate |
| Initial Acknowledgment | Case Manager Assigned | Within 24 hours |
| Investigation | Issue Examination | 5-10 Business Days |
| Resolution | Formal Response | Within 10 Days |
Our transparent complaint system ensures Nigerian traders receive timely and fair resolutions. We continuously adapt support based on regional feedback and operational data.
